
Please Take The Time To Read Over Our Policy.
BOOKING
We do last minute setups. Please be aware All Hotels Downtown or Uptown are Valet ONLY, WILL Be Charged Additional $65 For Valet Parking.
RETAINER
Fifty percent retainer NON-REFUNDABLE REQUIRED. We accept Cash app, Zelle, and Apple Pay or book on our site. We no longer accept CASH Payments. Deposits are due at the time of booking. The remaining balance is DUE 24 hours in advance except if you are a travel client. all clients that are paying for traveling must pay full balance a week in advance.
If you are booking less than 4 days in advance, Full Payment will be required. No full payment, no service.
Travel fee starting at $1,000 depending on location must be paid in advance for locations outside of Charlotte NC.
for travel fee info text 704-977-4327
You will receive an invoice in your email that you provided. Your invoice will show everything for which you are charged. Please read and sign your invoice. Your invoice is important. The invoice will break down everything you have requested and what you are being charged for, that way there will be no confusion on prices and what's included in service.
REFUNDS
There will be absolutely NO REFUNDS. We assure you every effort in decorating for your event will be created with the best of our ability. It is to our highest standard to provide excellent services.
CANCELLATION
If you decide to cancel, Tosha’s Luxury Decor will no longer issue a Credit. To reschedule, you MUST submit a new date THE DAY OF CANCELLATION that's within the following week.