Frequently Asked Questions
Do you travel outside of Charlotte, NC?
Yes, we do! For out-of-state bookings, Travel fee starting at $1,000 depending on location must be paid in advance for locations outside of Charlotte NC. For more travel fee info text 704-977-4327
What types of occasions do you decorate for?
We specialize in decorating for birthdays, anniversaries, romantic surprises, proposals, girls’ trips, baby showers, and more. If you have a special moment to celebrate, we’ll create a beautiful setup to match your vision.
Do you provide decorations at both hotels and Airbnbs?
Yes! We decorate hotel rooms, Airbnb rentals, and other short-term stays. Just provide the address, check-in time, and any special instructions—we’ll take care of the rest.
How do I book a setup?
Booking is simple. Just visit the first page of our website and choose the package that best fits your occasion. Once you complete your booking, you’ll receive an email confirmation with all the details. If we need any additional information, we’ll reach out to you directly.
Do you decorate private homes or residences too?
Yes, we do! If you’re celebrating a special occasion at home, we can bring the same beautiful decor experience to your living room, bedroom, or backyard. Just let us know the details, and we’ll work with you to create the perfect setup right in your space.
How does it work if I need to give you a key to the hotel room?
To make the setup smooth, please make sure you are checked in first. Then, leave a room key at the front desk under my real name, which I will provide to you after booking. Let the front desk know someone will be coming to decorate your room. Once I have the key, I’ll take care of everything and make sure your room is beautifully set up before your big moment.
Do you offer next-day cleanup and how much does it cost?
Yes, we offer next-day cleanup for your convenience. The fee for this service is $100 and it can be added during your booking on the first page of our website. During cleanup, we take back all reusable decorations, but you are welcome to keep the balloons and any real flowers used in your setup. We’ll handle the rest so you can relax and enjoy the memory without the mess.
Do I need to be there for setup or cleanup?
No, you don’t need to be there. I will already have the room key, so you can relax while I handle the setup or cleanup. Before cleanup, our team of two will contact you directly to coordinate a convenient time and ensure the room is empty, so we can complete the process quickly and respectfully.
Do you help with finding a hotel?
Yes, we’re happy to help you find a hotel that works best for your occasion and location. While we can suggest great options based on your needs, we do not book the hotel for you. Once you’ve secured your reservation, we’ll take it from there and make the room look amazing!
Do you give refunds?
We do not offer refunds once a booking is made. This is because your deposit goes toward purchasing your custom decorations and covers the labor involved in setting up, which takes about 2 hours of work. However, we understand that plans can change — you may reschedule your setup for a different date as long as you notify us at least one week in advance.